One of these:
- The file is larger than the amount of space you have available in your storage quota. Do one of these:
- To free up space in your quota, delete or remove files from HCP Anywhere.
- Ask your administrator to increase your storage quota.
- The file is larger than the maximum file size that your HCP Anywhere system allows. Ask your administrator for this information.
- The file name contains one or more characters that HCP Anywhere does not allow in filenames. For information on the characters that HCP Anywhere does not allow, see File names.
- The file is 10 GB or larger. To upload a file that is 10 GB or larger, you can:
- Add the file to the desktop application.
- Upload the file using Google Chrome or Firefox.
- Upload the file on Internet Explorer, Edge, or Safari using Private Browsing mode.
- The file contains a virus. The HCP Anywhere system does not synchronize files in which it detects viruses.
- The file is a zero-byte file (that is, the file contains no data). You can upload zero-byte files only on Internet Explorer 8 or 9.
- The file has an extension that is prohibited by the HCP Anywhere administrator.
- Your computer permissions prohibit you from accessing the file.